Refund policy
1. Right of Withdrawal & Return Conditions
By placing an order through the Westora.shop website, you agree to the following terms and conditions. These policies apply to orders within the United States.
2. 14-Day Right of Withdrawal
Customers have the right to withdraw from this contract within 14 days without providing any reason.
The withdrawal period is 14 days from the day on which you or a third party designated by you (other than the carrier) takes possession of the goods.
To exercise your right of withdrawal, you must inform us (Westora) of your decision by means of a clear statement (for example, by email).
📧 Email: support@Westora.com
3. Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day we receive your withdrawal request.
We may withhold reimbursement until we have received the returned goods or until you provide proof that the goods have been returned.
4. Extended Return Period (Voluntary)
In addition to the legal withdrawal right, we voluntarily offer a 30-day return period from the date you receive the goods.
Conditions for returns:
- Items must be unused, unworn, and undamaged
- Original packaging must be included
- Proof of purchase is required
5. Return Process
To start a return, please contact us at:
Once your return request is approved, you will receive return instructions. Returns sent without prior authorization will not be accepted.
Return inspections typically take 5–7 business days.
6. Refunds
After the returned item has been inspected and approved, the refund will be issued to the original payment method used for the purchase.
⏳ Processing time: up to 14 days after receipt of the returned goods.
7. Exchanges
Exchanges are only available for:
- Damaged items
- Defective items
- Incorrectly delivered items
Please contact us immediately at support@Westora.com if one of these situations applies.
8. Return Shipping Costs
- No return shipping fees
- No restocking fees
9. Order Cancellations
Orders may be canceled for a full refund as long as they have not yet been shipped.
If the order has already been shipped, it may be returned after delivery in accordance with this Return Policy.
Contact
📧 Email: support@Westora.com
📞 Phone: +1 310-796-2302
🕒 Customer Service Hours: Monday to Friday, 9:30 AM – 6:30 PM
📍 Address: 630 Joyce St, Apollo, Pennsylvania 15613, United States